Privacy Policy – Vacation Rental Company

Last updated: 15/11/2025

At HelloApartments (hereinafter we, we are committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, and safeguard your personal data when you book or use our vacation rental and tourist accommodation services through https://helloapartments.es/.

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1. Information We Collect

1.1. Information Provided by the User

When you make a reservation, request information, or communicate with us, we may collect:

• Full name

• Identification document (ID, passport), as required by traveler registration laws

• Email address

• Phone number

• Address

• Payment details (card, bank transfer, or other methods)

• Number of guests and information needed to process the booking

• Special requirements or preferences related to your stay

1.2. Information Collected Automatically

When you use our website:

• IP address

• Browser and device information

• Pages visited

• Session duration

• Cookies and similar technologies

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2. Purpose of Data Use

We use your personal data to:

• Manage bookings, payments, and stays

• Comply with legal obligations related to traveler registration

• Communicate with you regarding your booking or inquiries

• Send relevant information (check-in details, arrival instructions, house rules, etc.)

• Improve our services and customer experience

• Meet accounting, tax, and administrative obligations

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3. Legal Basis for Processing (GDPR – if applicable)

We process your data based on:

• Performance of a contract (booking and service delivery)

• Compliance with legal obligations (tourist accommodation regulations)

• Your consent, when applicable (newsletter, cookies, etc.)

• Our legitimate interest in ensuring property security and improving our services

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4. Sharing of Data

We only share your data when necessary:

• With service providers (cleaning, maintenance, check-in personnel, payment platforms)

• With booking platforms if you book through third parties (Airbnb, Booking, Vrbo, etc.)

• With law enforcement agencies when required by tourism accommodation laws

• With legal or tax advisors, if needed

We never sell your personal data to third parties.

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5. Traveler Registration (mandatory for tourist accommodations)

In accordance with applicable regulations, we are required to collect and provide certain guest information to the relevant authorities (such as police). This data will be used solely for this purpose.

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6. Cookies and Tracking

We use essential and analytical cookies to improve navigation and website security. You may manage cookies through your browser settings or consult our Cookie Policy for more details.

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7. Data Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or improper disclosure. However, no online transmission is 100% secure.

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8. Data Retention

We retain your data:

• For the time necessary to manage your booking

• For legally mandatory periods related to traveler registration, accounting, and tax obligations

• Until you withdraw your consent, in the case of marketing communications

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9. User Rights

You have the right to:

• Access your data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

You can exercise these rights by contacting us at [Contact Email].

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10. External Links

Our website may contain links to booking platforms or other third-party websites. We are not responsible for their privacy practices.

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11. Changes to This Privacy Policy

We may update this policy at any time. The latest version will always be available on this page.

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12. Contact

For any questions regarding this policy or to exercise your rights:
📩 [Email Address] reservas@helloapartments.es
☎️ [Phone Number] +34 681 089 522